FAQ
Frequently asked questions
Everything you might want to know about how Duesteer helps you recover overdue invoices.
What is Duesteer?
Duesteer is an iOS app that helps you recover overdue invoices with a clear, professional escalation process. Instead of sending random reminders, you follow a guided ladder of steps and generate appropriate follow-up emails.
Who is it for?
Duesteer is built for freelancers, consultants, contractors, agencies, and small service businesses — anyone who invoices clients and occasionally has to chase late payments.
Is Duesteer for UK businesses?
Yes. Duesteer is built around UK late-payment practice, including statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and the letter before action that precedes a court claim. The escalation workflow itself works just as well when your client is based elsewhere.
Does Duesteer send emails automatically?
No. Duesteer helps you generate professional reminder and escalation emails, but you review and send them yourself from your own email app. You stay in full control of every message.
Does Duesteer connect to accounting software?
No. Duesteer does not connect to accounting software, bank accounts, or payment processors. You add invoices manually, which keeps your data self-contained and under your control.
Where is invoice data stored?
Invoice data is stored locally on your device. Duesteer does not require a cloud account to track invoices, and your invoice details are not stored in the cloud.
Does Duesteer provide legal advice?
No. Duesteer guides you through a structured recovery process and can prompt you to consider external action, but it does not provide legal, financial, or accounting advice. For legal questions, consult a qualified professional.
Can I pause recovery if a client disputes an invoice?
Yes. If a client disputes an invoice, you can pause the recovery process for that invoice, keep a record of the dispute, and resume when it's resolved.
What happens if a client promises to pay?
You can log a payment promise and pause follow-ups until the promised date. If the promise is broken, Duesteer helps you pick the process back up where you left off.
Can I export invoice recovery history?
Yes. Premium lets you export a recovery history PDF for any invoice — useful for your own records or to share with an accountant.
Is Duesteer available on Android?
Duesteer is currently an iOS app. There is no Android version at this time.
How much does Duesteer cost?
Duesteer is free to manage up to 2 invoices. Premium is $9.99 per month or $59.99 per year. Subscriptions are handled through Apple, and pricing may vary by country or region.
How do I contact support?
You can email the Duesteer team at duesteer.app@gmail.com. See the Support page for help with bugs, feature requests, and billing questions.
Still have a question?
We're happy to help. Reach the team at duesteer.app@gmail.com.